Information

Shipping

All Marissa Ziesing online and wholesale orders are wrapped using either compostable or recyclable packaging, and our brand communications including swing tags, postcards, posters, and notes are printed on either FSC certified or recycled paper. 

If you have any questions, don't hesitate to contact myself at info@marissaziesing.com

Free shipping on all orders over $150. All orders are shipped via Auspost Express Courier with tracking and signature. 

Our international orders are shipped with DHL, and we make additional contributions to provide carbon-neutral transportation when delivering to stores worldwide.

Return Shipping

All items shipped to Marissa Ziesing must first be approved prior. Please email to confirm. 

I will then email you with a shipping address. You should ship your item in its original packaging with tracking and insurance, as we cannot be responsible for delayed or lost packages. We do not cover return shipping.

Faulty Items

All jewellery is carefully checked for quality before packing and shipping. If you have received your item and you feel it’s faulty we will gladly repair or exchange the original piece. Please contact me first to confirm the details. I will get back to you with the best way to proceed.

Sizing

Before ordering please know your ring size. Visiting a local jeweller to have your finger sized is the most accurate way to guarantee a perfect fit. 

Be mindful that different temperatures affect sizing and each finger will have a different size so make sure you are happy before requesting the size as I cannot accept exchanges due to incorrect sizing.  

Although, I do offer a resizing, for a fee that varies depending on the ring. Please note due to design constraints some styles cannot be resized.  

Wear & Tear

Your hand made jewellery has unique textures and patinas that are designed to wear in and change over time. This is a part of the joy of wearing it, so, please enjoy this process. Textures will smoothen over time, while maintaining their overall aesthetic. Patina treatments such as the ‘black oxidisation’ or ‘ash’ patinas are not completely permanent and will begin to wear away in areas as you wear the piece. This happens more quickly with rings than pieces such as earrings and pendants. Certain care must be taken for items that may be vulnerable to knocks and scratches such as gemstones and pearls. Pearl items are not considered to be everyday items, due to their fragile nature. But they do make amazing special occasion pieces